Instagram wrongly says some users breached child sex abuse rules

Instagram users told that the BBC about “severe pressure” on banning their accounts after they were wrongly accused through a platform for violating its bases on the sexual exploitation of children.

The BBC was in contact with three people who were dead by the parent company that their accounts were permanently handicapped, only to restore them shortly after highlighting their issues for reporters.

One of the men told BBC News: “I lost endless hours of sleep, and I felt isolated. It was terrible, not to mention the existence of such an accusation on my head.”

Mita refused to comment.

BBC News has been contacted by more than 100 people claiming to have been mistaken by Meta.

Some talk about losing profits after closing their business pages, while others highlight the pain of not reaching years of pictures and memories. It indicates a lot of the effect it has caused to their mental health.

More than 27,000 people fell a petition accusing the moderation system in Meta, Supported by artificial intelligence (AI), from prohibiting the accounts falsely and then there is an appeal that is not valid for the purpose.

Thousands of people are also present in the topic Reddit forums, and many users have published on social media about the ban.

Mitta has already Acknowledge a problem with Facebook groups But he denied its platforms affected by a wider scale.

The BBC has changed the names of people in this article to protect their identities.

David, from Aberdeen in Scotland, was suspended from Instagram on June 4. He was told that he did not follow the criteria of a dead community on Sexual exploitation of children, ill -treatment and nudity.

He has resumed that day, then it was permanently disabled on Instagram and his Facebook and Facebook accounts.

David Reddit was found, as many others were publishing that they were wrongly banned from the sexual exploitation of children.

He told BBC News: “We have lost years of memories, in my case for 10 years of messages, photos and publications – for a completely brilliant and sordid accusation,” he told BBC News.

He said that Mita was “embarrassing”, with responses created from artificial intelligence and the responses that cause his questions. He still has no idea why his account was banned.

“I lost endless hours of sleep, extreme pressure, and I felt isolated. It was terrible, not to mention the existence of such accusation on my head.

“Although you can talk to people on Reddit, it is difficult to go and speak to a family member or a colleague. They may not know the context in which a ban wave occurs.”

The BBC raised the David case to Mita on July 3, as one of the number of people who claimed to be incorrectly prohibited due to the sexual exploitation of children. Within hours, he was re -calculated.

In a letter sent to David, and I saw the BBC, the technology giant said: “We are sorry because we have this error, and that you were unable to use Instagram for a period of time. Sometimes, we need to take measures to help maintain the integrity of our society.”

David said: “It is a large weight off my shoulder,” David said.

Faisal was banned from Instagram on June 6 due to the alleged sexual exploitation of children, and like David, he found his account on Facebook as well.

The student starts from London in a profession in creative arts, and began earning money on commissions on his Instagram page when he was suspended. He appealed after he felt that he had not made any mistake, then his account was banned a few minutes later.

He told BBC News: “I don’t know what to do and I am really upset,” he told BBC News.

“[Meta] He accused me of a lie of a crime that I have not done before, which also destroys my mental state and health, and he put me in pure isolation throughout the past month. ”

His case was also raised with Meta by BBC on July 3. After about five hours, his accounts were restored. He received the exact same email as David, with an apology for the definition.

He told BBC News that he was “completely comfortable” after hearing the news. “I am trying to reduce my time on Instagram now.”

Faisal said that he remained upset with the accident, and is now concerned that the arithmetic ban may appear if back tests were performed.

A third user, Salem BBC News, told that he had also falsely prohibited accounts due to violations of children’s sexual exploitation.

He highlighted his case for reporters, saying that appeals “are greatly ignored”, and commercial accounts were affected, and artificial intelligence was “the classification of ordinary people as a criminal ocean.”

Nearly a week of its ban, Instagram and Facebook accounts were repeated.

When the BBC News was asked, Mita refused to comment on the cases of David, Faisal and Salem, and did not answer questions about whether she was facing a problem accusing users of child abuse.

It appears in one part of the world, however, it admitted a wider issue.

BBC learned the head of the Science, Information and Communications Technology Committee, broadcasting and communications at the National Assembly in South Korea, last month that it Acknowledged dead with the possibility of illegal comment For people in her country.

Dr. Carolina, a blogger and a researcher at the University of Northomia in moderation on social media, said it was difficult to know what the root of the problem was because dead were not open about it.

However, I suggested that this be due to the recent changes in formulating some community guidelines and the constant lack of an operation appeal.

She told BBC News: “Meta often does not explain what has aroused the deletion. We are not familiar with what happened in the algorithm,” she told BBC News.

In a previous statement, Mita said: “We are taking measures on the accounts that violate our policies, and people can resume if we think we made a mistake.”

Meta, joint with all large technology companies, has been increasingly pressure in recent years of organizers and authorities to make their platforms safe.

Meta BBC told that she used a mixture of people and technology to find the accounts that broke her bases, and she was not aware of the height of the wrong account.

Mita says the policy of sexual exploitation of her children It relates to children and “unrealistic images with human similarity”, such as art, the content resulting from artificial intelligence or fictional characters.

I also told Meta BBC a few weeks ago It uses technology to determine potential suspicious behaviorsLike adult calculations that are reported by adolescent accounts, or adults who have repeatedly looking for “harmful” terms.

Meta states that when she is familiar with the “exploitation of children”, it reports to the National Center for missing children and exploiters (NCME) in the United States. NCMEC BBC News told it that it provides all these laws of law enforcement worldwide.